Order & ship
To order
All ISANOA items are exclusively available at isanoaitimates.nl. You place an order by adding the desired items in the desired size to your shopping cart and then clicking on checkout. You can pay with iDEAL, Klarna, Apple pay, Sofort & credit card (Visa, Mastercard, Amex)
After placing the order, you will receive a confirmation by email and as soon as your order has left our warehouse you will receive an email with the track & trace of your order.
Dispatch
Ordered before 4:00 PM Monday to Friday = shipped the same day. If you order after 4:00 PM, your order will be shipped the next working day.
All lingerie is sent in letterbox packages, so you don't have to be at home to receive your order!
It is not possible to collect orders on location.
If your order is delivered to a parcel point and is not collected, the purchase amount will be minus € 4.65 will be credited as soon as the package has been returned to us.
Delivery time & shipping costs
We can ship worldwide, is your desired country not listed in the check out? Send an email to info@isanoaitimates.nl
Netherlands & Belgium
Within the Netherlands and Belgium we ship by PostNL & DHL, usually the package is already delivered to your home after shipment! Delays may occur during busy periods, but we have no influence on this.
Shipping costs in the Netherlands: Free above € 75.00, under €75.00 shipping €2.95
Shipping costs Belgium: Free above € 75.00, under €75.00 shipping €2.95
Germany
Free shipping above €150.00, under €150.00 shipping €5.95
DHL parcel connect 2-7 working days
Rest of Europe
Free shipping above €200.00 under €200.00 shipping €14.95
DHL parcel connect 5-8 working days
United States & Canada
Shipping costs between €12.95 & €23.95 depending on the weight of the order
DHL parcel connect 5-14 business days