Order & ship

To order

All ISANOA items are exclusively available at isanoaitimates.nl. You place an order by adding the desired items in the desired size to your shopping cart and then clicking on checkout. You can pay with iDEAL, Klarna, Apple pay, Sofort & credit card (Visa, Mastercard, Amex)

After placing the order, you will receive a confirmation by email and as soon as your order has left our warehouse you will receive an email with the track & trace of your order.

Dispatch

Ordered before 4:00 PM Monday to Friday = shipped the same day. If you order after 4:00 PM, your order will be shipped the next working day.

All lingerie is sent in letterbox packages, so you don't have to be at home to receive your order!

It is not possible to collect orders on location.

If your order is delivered to a parcel point and is not collected, the purchase amount will be minus € 4.65 will be credited as soon as the package has been returned to us.

Delivery time & shipping costs

We can ship worldwide, is your desired country not listed in the check out? Send an email to [email protected]

Netherlands & Belgium

Within the Netherlands and Belgium we ship by PostNL & DHL, usually the package is already delivered to your home after shipment! Delays may occur during busy periods, but we have no influence on this.

Shipping costs in the Netherlands: Free above € 75.00, under €75.00 shipping €2.95

Shipping costs Belgium: Free above € 75.00, under €75.00 shipping €2.95

Germany

Free shipping above €150.00, under €150.00 shipping €5.95

DHL parcel connect 2-7 working days

Rest of Europe

Free shipping above €200.00 under €200.00 shipping €14.95

DHL parcel connect 5-8 working days

United States & Canada

Shipping costs between €12.95 & €23.95 depending on the weight of the order

DHL parcel connect 5-14 business days